Refund Policy
We accept refunds and exchanges. Any questions or concerns, give us a call or send an email. We are really easy to get along with and will do our best to accommodate any reasonable request.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned such as but not limited to:
Non-returnable items:
Clearance Items
Custom made or cut to size products
Gift cards
Downloadable software products
Flagpoles
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
rfp@magma.ca.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rfp@magma.ca and send your item to: 3349 Leroy St. Box 632, Osgoode, Ontario, CA, K0A2W0.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping
To return your product, you should mail your product to: 3349 Leroy St. Box 632, Osgoode, Ontario, CA, K0A2W0
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless it was our error or the item is defective.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Any questions or concerns, give us a call or send an email. We are really easy to get along with and will do our best to accommodate any reasonable request.
